1. The range of terms and validity
1.1. The terms are valid between the person (hereinafter Customer) and the webpage www.vspahotel.ee (hereinafter V spa hotel online booking) owner V Spaahotell OÜ for the legal relations while purchasing products and services via V Spa hotel online booking.
1.2. Purchasing services and products via V Spa hotel online booking there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.
1.3. The transactions made at the online booking must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person whose bank account or credit card is used will be responsible for the transaction.
1.4. V spa hotel does not sell alcohol to guests under 18 years of age. The hotel maintains the right to ask for the provision of proof of age identification and decline the minor’s order. The advanced payment of minor’s additional orders including alcohol are returned in the amount of the drink to a person whose bank account or credit card was used for the payment only.

2. Price
2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic.
2.2. Observe carefully the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the hotel has the right not to return the prepaid amount.
2.3. If you have not paid in advance for a hotel room, you will be charged upon arrival in local currency. In the hotel, you can pay in cash and with the following cards – VISA, MasterCard, EuroCard, American Express & with cards of Estonian banks.

3. Payments for accommodation with prepayment
3.1. The product selected by the customer from V Spa hotel online booking must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider in the online booking engine.
3.2. The amount shown in online booking can be made through the internet banks as well as Visa and MasterCard debit and credit payments. Through internet bank is possible to pay in following banks:
Estonia: Swedbank, SEB, Nordea, Danske, LHV, Krediidipank
Latvia: Swedbank, SEB, Citadele, Nordea
Lithuania: SEB, Nordea
Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki, Handelsbanken
Straight after completing the payment by bank transaction or card transaction, the customer must push the button “back to the vendor” in order to confirm the transaction.

4. Booking and confirmation
4.1. When making a booking, you are required to state your name, date of birth, phone number, address, arrival and departure date. Your booking is only confirmed after you receive the hotel’s booking confirmation.

5. Cancelling and changing the order and refund
5.1. Different cancellation policies and money refund terms vary depending on the accommodation and/or accommodation package rates, therefore, please always read the pricing information carefully. Terms about the cancellation, modification and money refund are written in the description of the accommodation and/or accommodation package price in the online booking. If you cancel the price of a prepayment condition, the service/ product provider has the right not to refund the prepaid amount.
5.2. Accommodation and/or accommodation package is valid from the start and end date of the accommodation and/or accommodation package. Accommodation and/or accommodation package is not valid after the expiry date, and it will not be refunded or changed.
5.3. To modify your booking, please make a new booking and cancel the previous one. Please note that the rate as well as the room type available for the new booking may have changed.
5.4. In case of non-arrival or later cancellation, the service/ product provider reserves the right to charge 100% of the first night as a No-Show fee. If the service/ product provider has any costs made especially for your reservation, you must compensate them.
5.5. Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel to avoid any cancellation fee. Please check the policies carefully.

6. Confidentiality
6.1. All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information. V Spaahotell OÜ does not give out personal information to third parties without the consent from the customer.

7. Duties owed by the hotel to its guests and general information
7.1. If, after the reception of your booking confirmation, it turns out that the hotel is unable to grant you the reserved room, the hotel has a duty to offer you, without a surcharge, a room of a better type or a room in a hotel of the same level.
7.2. Arrival and departure. Your room is at your disposal from 16.00 (4 p.m.) on the date of arrival until 12.00 (12 p.m.) on the date of departure.
7.3. Children. Children 0-5 years are free; children 6-15 years are accommodated in an extra bed for 23€ per night including breakfast; Children 16+ years and adults are accommodated in an extra bed for 38€ per night including breakfast. A baby cot is free of charge.
7.4. Smoking policy. Our hotel rooms are intended for non-smokers. A fine of € 200 applies if the rules are breached.
7.5. Pets are not allowed in our hotel. A fine of € 200 applies if the rules are breached.
7.6. Parking is possible in Kvartal shopping center parking lot. Parking fee is 25€/ 24 hours.

8. Miscellaneous
8.1. All complaints regarding the purchase from the online booking between the customer and V spa hotel will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of Estonian Republic will be used.

Contacts
Name of the company: V Spaahotell OÜ
Reg.no: 12850301
VAT no: EE101797063
Address: Riia 2, Tartu, 51004
IBAN code: EE407700771002000845
Bank: LHV Pank AS
SWIFT code: LHVBEE22
Telephone: +372 677 6677
E-mail: info@vspahotel.ee
Web: www.vspahotel.ee